HELP & TROUBLESHOOTING
Let’s get you playing.
Start with the topic that matches what you see. Each page lists what to try, in order. If none of it helps, write to support with the error code you see.
Installing & removing
The installer or the portable build, “Windows protected your PC”, the project file icon, and removing Soundbox with all of its data.
Activation & offline use
Activating a key, how long the studio opens without internet, moving to a new computer, resets and the fair-use limits. Lost your key? The key recovery page emails it again.
Updates
How Soundbox finds, checks and installs updates, slow connections, the update log and the tester channel.
Messages & error codes
Every update error code (UPD-…) and every activation message, with what each one means and what to try.
No sound
- Press Play (in the full studio: ▶ Start audio) and check the master level and that no track is muted or soloed.
- Check that Windows plays sound from other apps through the same output, and that Soundbox is not muted in the Windows volume mixer.
- If you changed the output device while Soundbox was open, close and reopen Soundbox.
- Crackles under heavy load: lower the particle count or the Graphics quality; sound and physics do not depend on graphics.
Slow or blank graphics
- Open View → Graphics (Preferences → Display) and choose Test this computer, or pick Economy or Lite.
- Under Stage renderer, choose Compatibility (Canvas 2D) if the GPU stage misbehaves on your graphics driver, and update the driver from your computer maker.
- Lower the particle limit (World → Particle limit) and leave Particle collisions off; the playground stays musical with far fewer particles. The physics runs on one processor core, so many thousands of particles slow the playground down whatever the graphics card.
Still stuck?
See Known issues and the FAQ, or email Soundbox.support.qd@gmail.com. We answer within 2 business days.