HELP · MESSAGES & ERROR CODES
What that message means.
← All help topics · Activation messages · Activation error codes · Update error codes
Activation messages
| Message | What it means and what to try |
|---|---|
| This license is registered to another computer. Deactivate it there or contact support. | The key is active on a different computer. Deactivate it there (License → Deactivate this computer), or ask support for a reset if that computer is gone. |
| The previous device’s offline authorization must expire before this license can move. | The key was just released from another computer. Soundbox shows when it becomes available (at most 24 hours); rechecking earlier does not shorten the wait. |
| This device is not activated. Enter your key to activate it. | Paste your key and choose Activate license key. |
| This license is invalid, expired, disabled, or for another edition. | Check the key for typing mistakes (copy and paste it from your order email). A refunded key is disabled. Otherwise contact support with the last four characters of the key. |
| This activation request has already been used. Please try again. | A safety check against copied requests. Try again; if it repeats, check that the Windows date and time are set automatically. |
| This computer’s activation must be confirmed again. Recheck the license while connected. | The service asked this computer to confirm its activation (see fair-use limits). Connect and choose Recheck license; a current Soundbox repairs it by itself. |
| This license has been activated on more computers this month than it allows. Contact support. | The key held its activation on more than 6 computers in 30 days. Write to support: a person reviews it and can raise the limit. |
| This license was refunded, so the full studio closes on this computer. Save a project backup now if you need one; the free demo stays. | The purchase was refunded, so the key no longer activates (ACT-108). Projects stay on your disk and open in the free demo; buy a new key to use the full studio again. |
| Your 3-month key has ended. Buy a new key or a lifetime key at the Soundbox website: choose Buy Soundbox. Saving a project backup still works and the free demo stays. | A 3-month key works for 3 months from the purchase (plus two days of grace) and is not a subscription, so nothing is charged again (ACT-108). Projects stay on your disk and open in the free demo; buy a new 3-month key or a lifetime key to use the full studio again. |
| This license was closed at your request to delete your data. Saving a project backup still works and the free demo stays. | You asked for your data to be deleted (in Soundbox, License and updates, Request deletion of my data…, or by email), so the key was closed and its records are deleted 60 days later (ACT-108). The key cannot be activated again; buy a new key to use the full studio again. |
| This license is suspended because the payment was disputed. Contact support to resolve it. | The card payment was charged back. The key is suspended until the dispute is settled; write to support with the order number. |
| This key was replaced by a new one. Use the new key sent to your purchase email address. | Support issued you a replacement key (after a recovery request). Activate with the new key from your email; the old one stays disabled. |
| This license is suspended. Contact support. | The key was suspended by the publisher (for example after the fair-use review). A person at support explains and can lift it. |
| Could not deactivate. Reconnect and try again. | Deactivating needs the activation service. Connect to the internet and try again. |
| No answer from the activation service | Check the connection, a firewall or a proxy. The full studio still opens for 3 days after its last successful check. |
If the clock on your computer is wrong, activation fails: set Windows to set the time automatically and try again.
Activation error codes
From Soundbox 1.0 (build 3.0.0) every activation refusal or failure carries an ACT code, shown in License & updates with advice. Copy details puts the code, the version and the time in the clipboard for support; it never contains your key.
| Code | Meaning | What to try |
|---|---|---|
| ACT-101 | The license key is not valid: mistyped, refunded, disabled, expired or for another edition. | Check the key in your purchase email (copy and paste it whole). A refunded or disabled key no longer activates; contact support if you think this is wrong. |
| ACT-102 | The license is registered to another computer. | Deactivate Soundbox on the other computer (License & updates → Deactivate this computer), or contact support if that computer is lost or broken. |
| ACT-103 | The license is moving from another computer and must wait for that computer’s authorization to end. | Wait until the time shown, then choose Activate again. Rechecking sooner does not shorten the wait. |
| ACT-104 | The license was activated on more computers this month than it allows. | Deactivate Soundbox on computers you no longer use. If you replaced computers, contact support to reset the count. |
| ACT-105 | Soundbox needs to confirm this computer’s activation again and could not finish. | Connect to the internet and choose Recheck license. |
| ACT-106 | This computer is not activated. | Enter your key and choose Activate license key. |
| ACT-107 | The activation request was already used. | Choose Activate again. |
| ACT-108 | The license was revoked (refunded, charged back, suspended, replaced by a new key or closed on request), or its 3-month term ended. | Saving a project backup still works and the demo stays. Contact support with Copy details if you think this is wrong. |
| ACT-201 | Soundbox could not reach its activation server. | Check that this computer is online and that a firewall, VPN or proxy does not block Soundbox, then choose Recheck license. |
| ACT-202 | The offline period has ended. | Connect to the internet and choose Recheck license. The full studio opens again as soon as the check succeeds. |
| ACT-203 | This computer’s clock is behind. | Set the date and time automatically in Windows settings (Time & language), then choose Recheck license. |
| ACT-204 | The activation server’s answer could not be verified. | A proxy, firewall or security software that inspects secure connections may be changing the answer. Allow Soundbox, or try another network. |
| ACT-205 | The activation server refused the request. | Set the date and time automatically in Windows settings, then try again. |
| ACT-301 | Activation is not set up in this build. | This build cannot activate keys. Download Soundbox from the official website. |
| ACT-302 | The license key has an invalid form. | Paste the whole key from your purchase email, without extra spaces or line breaks. |
| ACT-303 | Secure storage for the key is unavailable on this computer. | Windows secure storage is unavailable for this account. Sign in to Windows normally and try again. |
| ACT-304 | The license agreement has not been accepted for this key. | Read the license agreement, then choose Agree and activate. |
| ACT-000 | The license operation could not complete. | Try again. If it keeps failing, choose Copy details and send them to support. |
Update error codes
Every update failure shows a code, for example “The connection dropped during the download. (Error UPD-202)”. Copy error details copies the code, the message and a technical detail line with the app version; Show update log opens the update log.
| Code | Stage | Meaning and what to try |
|---|---|---|
| UPD-101 | Check | The website did not answer. Check the connection or a firewall. |
| UPD-102 | Check | The release information is unreadable. A publishing problem on our side: try again later, or tell support. |
| UPD-103 | Tester | The tester code is not 32 letters and digits after removing spaces and dashes. Check it. |
| UPD-104 | Tester | No test channel has that code: it was mistyped, or replaced. Ask for the current code. |
| UPD-105 | Check | The release information has no valid release signature. Nothing is offered. Download from the download page and tell support. |
| UPD-106 | Check | The signed release information has expired. A publishing problem on our side; it is fixed by a new signature. Try again later. |
| UPD-201 | Download | The website answered with an error (the status is in the detail). Busy-server errors are retried by themselves; try again later. |
| UPD-202 | Download | Connections kept dropping without progress. Check the network, VPN or proxy, or download from the website. |
| UPD-203 | Download | No data for 60 seconds, several times in a row. Usually a stalled proxy or a very poor connection. |
| UPD-204 | Download | Could not connect, or the secure certificate could not be verified. A certificate failure usually means security software or a network filter inspects secure connections. |
| UPD-205 | Download | The size does not match the release. The file was not kept; try again. |
| UPD-206 | Download | The checksum does not match. The file was deleted; try again, from another network if it repeats. |
| UPD-207 | Download | Neither Soundbox’s folder nor Downloads can be written to. Free a folder or check its permissions. |
| UPD-208 | Download | Writing failed: the disk is full, or the file or folder is locked or protected (often by antivirus). |
| UPD-209 | Download | Download was pressed before a successful check. Check for updates first. |
| UPD-210 | Download | A download is already running. |
| UPD-211 | Download | This release has no download for your kind of installation (installed or portable). Download the new version from the website and run it. |
| UPD-301 | Verify | This copy of Soundbox is unsigned, so updates cannot be verified. Download the signed version from the website. |
| UPD-302 | Verify | The download is not validly signed by the same publisher. It was deleted. Tell support. |
| UPD-303 | Verify | Windows PowerShell could not read the signature (the error is in the detail). Managed computers sometimes block it; download from the website instead. |
| UPD-304 | Verify | The downloaded file vanished or became unreadable, typically quarantined by antivirus. |
| UPD-305 | Verify | The download’s version is not the version the release names. It was deleted. Tell support. |
| UPD-401 | Install | This copy cannot install updates by itself (for example a development build). Download from the website. |
| UPD-402 | Install | Install was pressed without a verified download. Download first. |
| UPD-403 | Install | The license could not be released, usually because you are offline. Nothing was installed; connect and try again. |
| UPD-404 | Install | Windows refused to start the new version, or the update could not be recorded. The license was released: open the new version yourself. |
| UPD-405 | Install | The verified file changed before it could start. Nothing was started; download again. |
| UPD-100, 200, 300, 400 | Any | An unexpected error at that stage. Copy the error details and send them to support. |