REFUND POLICY / EFFECTIVE January 12, 2027

Refunds and your rights.

1. Who handles your payment

Your purchase is sold and processed by Paddle.com Market Limited, our reseller and merchant of record (or by the affiliate its buyer terms name for your country). Refunds are paid by the reseller to your original payment method. You can ask either the reseller (order help) or us (Soundbox.support.qd@gmail.com); include your order number.

2. Our refund policy

We refund a lifetime key or a 3-month key whenever the law where you live gives you the right to a refund: when you cancel within your legal cancellation period (section 3) and when something is wrong with Soundbox or your order (section 4). We do not otherwise refund a key you have bought, so please use the free demo to decide.

The reseller sells your order under its own buyer terms, which apply on top of this policy. Under its refund policy the reseller may also refund a request made within 14 days of the purchase at its own discretion; ask it through its order help. Nothing on this page limits a right the reseller’s terms give you.

3. Your right to cancel (EU, UK and similar countries)

If you are a consumer in the European Union, the United Kingdom or another country with a similar law, you normally have 14 days to cancel an online purchase without giving a reason.

For digital content such as a Soundbox license key, the law lets this right end once delivery starts, but only if, at checkout, you expressly asked for delivery straight away and acknowledged that you lose your right to cancel once delivery starts, and this was then confirmed to you in writing (your order confirmation). The reseller’s checkout asks for that consent. If it did not ask, or it was not confirmed, you keep your 14 days to cancel.

To cancel, use the reseller’s cancellation option in your order confirmation or email Soundbox.support.qd@gmail.com with your order number and a clear statement that you want to cancel. You do not have to use a particular form. The refund is paid within 14 days of your request, using the same payment method.

4. If something is wrong

Your rights when Soundbox is faulty, does not match its description or cannot be activated do not depend on sections 2 and 3 and are not time-limited by them. Examples:

• you were charged twice, or charged but never received a key;
• the key does not activate and support cannot fix it;
• Soundbox does not do what its description or your order said;
• Soundbox does not run on a computer that meets the published system requirements.

Tell us what happened. We will fix it, replace the key or, if we cannot fix it within a reasonable time, refund you in full or in part, as the law where you live requires. In the EU, the UK, Australia, New Zealand and elsewhere, consumer law gives you remedies such as repair, price reduction or refund for faulty digital content; nothing on this page limits them.

5. What a refund does to your license

When a refund is issued, the license ends and we disable the key. Soundbox then returns to the free demo on every computer the next time it checks the key. Your projects and recordings stay on your computer and remain yours.

A 3-month key that simply reaches its end date is not refunded: it ends as described when you bought it, and Soundbox returns to the free demo.

If a payment is reversed through your bank or card provider (a chargeback), the license ends the same way. Please contact us first: it is usually faster, and an open question about a charge does not affect your license.

6. Taxes and currency

The checkout shows the price with any sales tax or VAT for where you live. The reseller calculates and collects the tax. A refund includes the tax you paid. Currency conversion and bank fees are set by your bank.

7. Contact

SoundBoxQD, Pennsylvania 15425, United States — Soundbox.support.qd@gmail.com