SOUNDBOX SUPPORT CENTER
Need a hand?
We’re here to help.
Questions, unexpected behavior or an idea for Soundbox? Most answers are already in Help, the FAQ and Known issues. If not, write to us.
Opens your email app. You can also copy the address into your preferred email service.
How quickly we answer
Soundbox is made by a very small team. We answer every message within 2 business days, Monday to Friday, and usually sooner. Activation, download and refund problems come first, because they stop you making music. We tell you if something will take longer, and we never close a question without an answer.
App help & bug reports
Include your Soundbox version, Windows version, interface theme and dark mode, your Graphics settings, what you expected and the steps that reproduce the issue. For update problems, include the error code and attach the update log (Show update log, beside the error in License → Updates). For anything else, Help → Save diagnostics… (in the demo: Unlock full studio → About Soundbox → Save diagnostics…) saves one file with these details and recent errors, without your key, name or folder paths: attach it. A screenshot or short recording helps; share only files you are comfortable sending.
License & device help
Tell us the exact message or error code, the last four characters of your key and your order number. If your old computer is unavailable, ask for a device reset. If an automatic activation check refused a genuine computer, a person reviews it.
Orders & refunds
Your order is handled by Paddle.com Market Limited. To cancel within your legal cancellation period or ask for a refund, reply to your order confirmation, use the reseller’s order help, or write to us. See the Refund policy.
Privacy & security
Privacy requests: Soundbox.support.qd@gmail.com (see the Privacy policy). Security problems: Soundbox.support.qd@gmail.com (see Security). Press: Soundbox.support.qd@gmail.com.
Before you write
Please keep passwords, complete license keys and payment details out of your first message. The last four characters of your key and your order number are enough to start.
Postal address
SoundBoxQD, Pennsylvania 15425, United States