HELP · ACTIVATION & OFFLINE USE

Your key, your computer.

Activating a key

Open Soundbox and choose Unlock full studio (in the full studio: License).
Paste your key and choose Activate license key. Read the License Agreement and accept it.
Choose Open full studio. Your key is stored encrypted for your Windows account.

Activating sends your key, a hashed identity of this computer and the app version to Soundbox’s activation service; your projects never leave your computer (what is sent).

Lost your key? The key recovery page emails every active key bought with your address again. In Soundbox, Lost your key? under Activate your license opens it.

Using the studio without internet

The demo never needs a connection.
The full studio checks its key online about every 15 minutes while it is open. If the connection drops, an open session keeps running for up to 24 hours after its last successful check.
After a successful check, the full studio keeps opening without a connection for 3 days. Connect once within that time and the period starts again.
If that time runs out while you are offline, connect to the internet and choose Recheck license; your projects stay on your computer. If access ends while the studio is open, Soundbox keeps the project and offers Save project backup.

3-month keys

A 3-month key works like a lifetime key until its end date, 3 months after purchase (your order confirmation states it). It does not renew. After it, Soundbox says the key has ended and returns to the free demo; your projects stay on your computer. Buy a new key, a 3-month key or a lifetime key, to open the full studio again. Like every key, it works on one computer at a time.

Moving to another computer

On the old computer: save your work, open License and choose Deactivate this computer.
On the new computer: activate the key. If the old computer’s authorization has not expired yet, Soundbox shows when the key becomes available; that can take up to 24 hours, and rechecking does not shorten it.

Reinstalled Windows, or a new Windows account on the same computer? Just activate again: the same computer is recognized (up to 3 times in 30 days without help from support).

Old computer lost or broken, or a new motherboard? Ask support for a reset with your order number and the last four characters of your key.

Fair-use limits

A key works on one computer at a time. To tell a customer moving computers from a copied key, the activation service counts the different computers that held a key in the last 30 days. Up to 3 have no effect. Beyond that, the newest computer still gets in and the least recently used ones are asked to confirm again; beyond 6, another new computer is refused until fewer have been used recently. A current Soundbox confirms a genuine computer again by itself and tells you “Soundbox confirmed this computer’s activation again”. If you replace computers often for honest reasons, ask support to raise your limit: a person reviews every refusal.

Messages

Every activation message, with what to try, is on Messages & error codes.