HELP · UPDATES

Always the newest.

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How updates work

  1. Check. Soundbox checks this website shortly after it starts (you can turn that off under License → Updates) and whenever you press Check for updates. The License button lights up when a newer version exists.
  2. Download. Nothing downloads until you press Download update. The status shows progress, speed and time left, and where the file goes.
  3. Install. Restart and update lists exactly what it will do, releases this computer’s license, starts the new version and closes. The new version activates the license again by itself and confirms that it is installed and running.

Why an update is trusted

Soundbox installs an update only when the release information carries the publisher’s release signature, the file’s size and SHA-256 checksum match it, and Windows reports a valid, timestamped code signature from the same publisher as the copy you are running. A file that fails any check is deleted and never started. The check happens again right before the new version starts.

Slow or interrupted downloads

When a connection drops, Soundbox resumes from the last byte it received (“Connection interrupted (UPD-202). Resuming at … MB”) and keeps going while data arrives. It gives up only after several connections in a row bring nothing, or when nothing arrives for 60 seconds. You can also download the newest version yourself from the download page.

The update log

Every failure shows an error code with advice, plus Copy error details and Show update log. The log (update-log.txt in Soundbox’s data folder) records each step; your Windows user folder and tester code are removed from it. Attach it to a support email if an update fails. The codes are listed on Messages & error codes.

The tester channel

Invited testers can join a private test channel under License → Updates → Tester access with the code they received. Soundbox then offers whichever is newer: the public release or the test build. Leave test channel returns to public releases only. Test builds pass exactly the same checks as public ones.